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Returns
Purchases may be accepted for return or exchange providing the product and packaging are received by the Tactical Shop within 14 days and in brand new condition.
Returns Procedure:
Step 1. Phone our Head Office on 1300 765 514 to request a Return Authorisation (RA) Number.
Step 2. Complete the Returns and Exchanges Form (enclosed with your delivery), indicating how we need to process your return. Write the RA number on the top of this form. If exchanging an item, please include your credit card details to cover the cost of return freight.
Step 3. Package the goods with the Returns and Exchanges Form and return via Express Post or Registered Post, or via courier to:
Attention: Returns Dept, Unit 2, 390 Pacific Highway, Belmont North NSW 2280
Returns and exchanges can also be made in person at our retail premises in Belmont North or Botany.
Please note: The customer must pay for any freight costs associated with return/exchange of products, unless the order has been dispatched incorrectly. If an order is dispatched incorrectly a Controlled Return will be arranged via StarTrack Express and we will pay for the cost of the freight.
Tactical Shop is not responsible for goods that go astray on Return to us. Therefore, we strongly suggest using only Express Post or Registered Post or a courier so you have a tracking number to trace your return.
Correct fitting and sizing is the responsibility of the customer. Items that do not fit correctly should be returned unsoiled and undamaged. Refund or correct size replacement will be made available if possible.
All goods leave our warehouse in good order and condition, and no claims will be recognised for in transit damage. All claims for goods damaged or missing in transit must be filed with the carrier concerned. Do not open or acknowledge receipt of goods if damage if suspected. |