Terms and Conditions
 
PRICES

All prices are in Australian Dollars (AUD) include 10% GST.

Prices advertised may change at any time without notice. We have no control over changes made by our suppliers and other factors such as exchange rates and freight price increases.

Stock levels and price information on our website may be updated 3 - 4 times per day.

ORDER ACCEPTANCE

All orders placed through our website are subject to our acceptance and we reserve the right to decline any order prior to issuing an invoice. Any product listing on the tacticalshop.com.au website is not an offer to sell, and no order shall bind the company unless accepted by it.

A full refund will be issued for any declined orders where payment for the order has been made by the customer.

PAYMENT

All payments must be made in Australian Dollars (AUD).

Payment for the full amount of the order must be received before the order will be processed.

We accept payment by

  1. CREDIT CARD: VISA, Mastercard, or American Express (Immediate Clearance).         
  2. Electronic Funds Transfer (EFT) (24 hours Clearance).
    Account number: 964303700   BSB: 650 0000  Account Name: Frontline Safety Australia Pty Ltd                                               Quote your Surname and Web Order Number in the Payment Reference so we can identify you payment.                            
  3. Cheque or Money Order (3-5 days Clearance).                                                                                                         Complete order online, print a copy of the order, attach your cheque/money order, and mail to:

Tactical Shop
Unit 4-D / 45 Fitzroy Street
CARRINGTON NSW 2294

DELIVERY

Orders for in-stock products are processed within 1-2 business days of receipt of order.

Orders for in-stock products made prior to 12 noon will generally be shipped on the same day.

We prefer to ship to a physical address where a person is available to sign for delivery. To avoid delays we recommend that you provide an attended business address (e.g. work address), where someone will be able to receive and sign for the delivery within normal business hours.

Deliveries within Australia
Deliveries are made by Star Track Express or Australia Post.

Postage and handling is charged at cost based on size and weight of package and destination.

Most orders for delivery to Capital Cities and major town centres (except WA & NT) will be delivered within 1-2 working days. Deliveries to WA & NT and remote areas can take 3-7 days.

International Shipments
Deliveries outside Australia are sent via Air Mail.
Postage and handling is charged at cost based on size and weight of package and destination.

Most international orders are delivered within 7-14 working days.

APFO Addresses
We accept orders to AFPO addresses. A handling fee of $7 applies for orders to AFPO addresses, which covers packaging, delivery to the post office and completion of Customs documents.

All goods leave our warehouse in good order and condition, and no claims for damage in-transit will be recognized. All claims for goods damaged or missing in transit must be filed with the carrier concerned.  Do not open or acknowledge receipt of goods if damage suspected.

BACKORDERS & SPECIAL ORDERS

All orders are subject to stock availability. We make every attempt to have all advertised in-stock items available, however there may be times when certain products sell-out by phone or in-store before an order has been processed.

If you are placing an order for a product that has “Low Quantity in Stock “ (i.e. less than 3 items), and you require the product urgently, we recommend you contact us before finalizing your order.

Out-of-stock products will be placed on backorder. We will advise you by email within 48 hours of receiving your order if an item is on backorder and give you an estimate of delivery time.

Products marked “SPECIAL ORDER” are not kept in stock. SPECIAL ORDER items will be shipped once the product is ordered and received into stock. Generally it takes 2-4 weeks for SPECIAL ORDER items to arrive into stock. We will advise via email within 48 hours of receiving your order if an item is a SPECIAL ORDER, and will give you an estimate of delivery time.

RETURNS & EXCHANGES

In the event that the item is the wrong size or does not fit correctly, purchases may be accepted for return or exchange, with the exception of Special Order items which cannot be returned or exchanged.

Returns due to the customer changing their mind cannot be accepted.

Purchases can only be accepted for return or exchange providing the product and packaging are received by the Tactical Shop within 14 days and in brand new condition.

BEFORE returning any goods to us you must contact us to request a Return/Exchange.

Returns Procedure:

Step 1. Phone our Head Office on 1300 765 514 or 02 4945 9511 to request a Return Authorisation (RA) Number.

Step 2. Complete a Returns & Exchanges Form, indicating how we need to process your return.

Write the RA number on the top of the Returns & Exchanges Form.
If exchanging an item, please include your credit card details to cover the cost of return freight.

Step 3. Package the goods with the Returns and Exchanges Form and return via Express Post, Registered Post, or via Courier to:
Attention: Returns Dept,
Unit 4-D / 45 Fitzroy Street
CARRINGTON NSW 2294

Returns and exchanges can also be made in person at our retail premises in Belmont North or Botany.

Please note: The customer must pay for any freight costs associated with return/exchange of products (including warranty replacement) unless the order has been dispatched incorrectly.

If an order is dispatched incorrectly a Controlled Return will be arranged via StarTrack Express and we will pay for the cost of the freight.

Tactical Shop is not responsible for goods that go astray on Return to us. Therefore, we strongly suggest using only Express Post, Registered Post or Courier so you can track & trace your return.

Correct fitting and sizing is the responsibility of the customer. Items that do not fit correctly should be returned unsoiled and undamaged. Refund or correct size replacement will be made available if possible.

All goods leave our warehouse in good order and condition, and no claims will be recognised for in transit damage. All claims for goods damaged or missing in transit must be filed with the carrier concerned. Do not open or acknowledge receipt of goods if damage if suspected.

RESTRICTED ARTICLES

Products advertised on our website marked “RESTRICED ARTICLE”, such as batons, handcuffs, helmets, body armour, replicas, training weapons (e.g. RAM and Airsoft), munitions, and military style weapons will only be sold to those persons and organisations entitled to purchase and possess such items, and require sighted approval of exemption or licence. These are usually authorized government departments, such as Police and Defence. All orders for such items must be accompanied via a formal letterhead request from the department concerned.

ABN

65 098 516 388